Symbiotica Speciality Ingredients Sdn Bhd (Company No. 200101007420 (543176-K)) ("we," "our," or "us") respects your privacy and is committed to protecting the personal data you share with us through our website (the "Site"). This Privacy Policy outlines how we collect, use, and safeguard your information. By accessing or using our Site, you consent to the terms described in this Privacy Policy. For the purpose of this Privacy Policy, "Personal Data" shall have the meaning as ascribed to it in the Personal Data Protection Act 2010 ("Act").
1. Information We Collect
1.1. Personal Data: We collect personal data that you voluntarily provide when you fill out forms on our Site, including name, company name, email, mobile number, and any other information you choose to provide in the forms.
1.2. Non-Personal Data: We may collect non-personal data such as your browser type, IP address, and browsing patterns while you navigate our Site, for analytical purposes.
2. How We Use Your Information
2.1. For Communication: The personal data you provide allows us to respond to your enquiries regarding products, suppliers, careers, and general information.
2.2. Improvement of Services: We may use the collected information to enhance our services and improve user experience on our Site, including to perform statistical and analysis of your behaviour and characteristics in order to measure interest in and use of the various areas of the Site.
2.3. Marketing Communications: We may send you marketing materials regarding our products and services. You can opt out of such communications at any time by contacting us directly or following the opt-out instructions in our emails.
2.4. Legal Compliance: We may use your information to comply with applicable legal obligations, protect our rights, and defend against legal claims.
2.5. Other Related Uses: We may use your information for all other actions and processes incidental to or associated with the matters under this paragraph 2.
3. Sharing Your Information
3.1. Service Providers: We may share your personal data with trusted third-party service providers who assist us in operating our Site or conducting business (e.g., IT services, web hosting, analytics providers). These providers are required to maintain the confidentiality of your personal data.
3.2. Affiliated Entities: We may share your personal data with Ekuiti Nasional Berhad and its related and associate corporations, all of whom are not authorized to use or disclose the information except as provided in this Privacy Policy.
3.3. Legal Obligations: We may disclose your information if required by law or in response to valid requests by public authorities.
3.4. Business Transfers: In the event of a merger, acquisition, trade sale or sale of assets, your information may be disclosed and/or transferred as part of the business transaction to the parties involved in the transaction. You hereby acknowledge that such disclosure and transfer may occur and permit us to release your personal data to the other party and its advisers/ representatives.
4. Data Security
4.1. We take reasonable efforts and practical steps are made to ensure that any Personal Data held by us is protected against any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction.
4.2. In the event of a data breach, we will notify you and the relevant authorities in accordance with the Act.
5. Retention of Personal Data
5.1. We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
6. Your Data Protection Rights
6.1. Subject always to the exception provided under the Act, you have the rights to request access to or request to correct and update your Personal Data held by us. However, you may request a copy of your Personal Data held by us provided always that you are agreeable to be subjected to a processing fee. To exercise any of these rights, please contact us at the details provided below.
7. International Transfers
7.1. We operate globally, and your personal data may be transferred to, and processed in, countries other than your country of residence. By using our Site, you consent to the transfer of your information to countries that may have different data protection laws.
8. Third-Party Links
8.1. Our Site may contain links to third-party websites. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before providing any personal data.
9. Age of Consent
9.1. By using this Site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site.
10. Changes to This Privacy Policy
10.1. We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon their posting on the Site. Continued use of the Site after any modifications constitutes acceptance of the revised terms.
10.2. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact
11.1. You may contact us in connection with this Privacy Policy at symbioti@symbiotica.com.my/+604-518 9000
12. Language
12.1. Pursuant to Section 7(3) of the Act, this Privacy Policy is issued in both English and Bahasa Malaysia. In the event of any inconsistency, the terms of the English version shall prevail.